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Now it's easier than ever to get in touch with us!
Discord Ticket
Real-time chat support
Bottom right corner of the website
Written form
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Quick resolution
For a faster solution, we recommend that you visit our FAQ (click here) before submitting your support request. This way, you can find the problem with your product without having to contact us.
About our support system
Discord and Real time chat
Form
Our standard response time for Discord tickets and live chat support is 24 business hours. However, in most cases, we respond within minutes or a few hours.
The average response time is up to 48 business hours, and may vary depending on the complexity of your case.
Important: If your contact is related to problems with the product, to speed up the service, we ask that you attach: Proof of purchase order and Your full name used in the purchase
This information is essential for us to identify your order and continue providing support more quickly and efficiently.
The form also allows you to ask questions about our products and request technical support directly through it.
Warranty requests cannot be processed through Discord, live chat, or email support.
To open a warranty case, please use our official support form.
Forms
Support form
​Use this form to contact us exclusively in the following situations:
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Problems related to the tracking system
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Technical support
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Specific questions about our products
For a faster solution, we recommend that you access our FAQ
(click here) before sending your request
Response Time:
Our team will respond within 24 business hours to begin analyzing your case.
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On the website you will find:
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Technical tracking recommendations
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Solutions to common problems
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Calibration and configuration procedures
If your problem is already documented in our FAQ, the resolution may be immediate, without the need to wait for support.
Warranty Request
6-Month Warranty — Completely Free
We offer a 6-month warranty after receiving your product, valid exclusively for manufacturing defects.
The warranty does not cover:
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Damage caused by the user (drops, physical damage or exposure to water)
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Products resold or purchased from unauthorized third parties
Important Rules:
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It is mandatory to send photos and videos proving the defect in the product.
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After submitting the form, you are aware that it will be necessary to send the tracker to our warehouse located in Orlando, Florida (USA) for analysis and possible replacement.
Response Time:
Our team will respond within 48 business hours to begin analyzing your case.
Important Note:
Failure to comply with any rule or attempted fraud will result in the loss of the free warranty.
However, regardless of this, you will continue to have access to our lifetime support.
For security reasons, the contact email must be the same as the one used for the purchase.
The warranty will only be sent to the address registered by the customer at the time of purchase.
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