Refund Policy

Eligibility

We accept refund requests only for defective or damaged products within 7 days of receiving your order, under the following terms and conditions:

Return Shipping

• Customers are responsible for all return shipping costs.

• The initial shipping fee is non-refundable:

  • $40 for international shipping

  • $30 for domestic shipping

• All orders include shipping insurance, protecting against lost or damaged packages during transit.

Refund & Return Deadlines

• Refund requests must be submitted within 7 days of receiving the product.

• Once approved, the product must be shipped back within 5 days.

• Refunds will be processed within 20 business days after we receive and inspect the returned product at our warehouse.

Conditions for Refund or Repair

• The product must be returned in its original packaging.

• All components and accessories must be included.

• Incomplete returns or missing parts will not be eligible for a refund.

Exclusions

Refunds or repairs will not be granted in cases of:

• User-inflicted damage, misuse, drops, or unauthorized modifications.

• Products purchased from third-party sellers or unauthorized resellers.

Exchanges

Exchanges are only possible if replacement stock is available. Otherwise, a refund or repair will be offered.

Warranty

First 6 Months:

• Full warranty coverage for replacements at no additional cost.

• Covers up to 6 replacement parts in case of product defects.

After 6 Months:

• Warranty coverage ends.

• For defective units after this period, a new product purchase will be required.

Lifetime Support

All customers receive lifetime support, including:

• Technical assistance

• Setup guidance

• General product troubleshooting

Final Note

These products are custom-made and do not follow standard 14-day return policies. Please ensure all conditions above are met for a smooth and efficient refund or repair process.